Rechargedishtv.in Website privacy policy

What information we collect

When you use our website we collect some information from you. This includes your name mobile number email address and shipping address. When you recharge we also collect your VC number. When you buy a set top box dongle or key we collect your delivery address. When you register on our website we keep your login details. We collect all this information to process your orders and complete your requests. If you contact us for support we may also note down the details you share with us so that we can remember what happened if you reach out again later.

The information we collect depends on the type of order you place. A recharge order needs your VC number and mobile number. A product order needs your name and delivery address. We do not ask for more information than what is needed. We only ask for what we really need to finish your order. This way we keep your personal information limited to what is actually used.

How we use your information

We use your information to complete your transactions. This means we send your payment details to the payment gateway and your recharge details to DishTV. We also use your address to ship set top boxes dongles and keys to you. We send order updates on your mobile number and email. We use your email to send your payment receipt and order confirmation. We may call you on your mobile if there is a problem with your order.

We only use your information for the work we do for you. We do not sell your personal details to anyone for money. Your VC number is only sent to DishTV to process your recharge. Your address is only shared with the courier to deliver your product. Your mobile and email are only used to update you about your own orders.

Payment information

When you pay on our website your card or bank details go directly to the payment gateway. We do not store your card number CVV or bank details on our servers. The payment gateway handles the payment part. We only come to know that the payment is successful or not. We never see your full card details. For UPI payments the payment gateway handles everything. For net banking the gateway handles it. For mobile wallets the gateway handles it. We do not keep any of this data with us. After your payment is done we only keep the basic order record which shows the amount you paid and what you bought.

Cookies

Our website uses cookies to remember your choices on our site. Cookies help the site work properly when you use it. They remember things like the page you last used or the language you selected. You can turn off cookies in your browser settings if you want. Your browser will still work but some small features may not remember your choice.

Sharing your information

We share your information only with the people who need it to finish your order. We share your payment with the payment gateway. We share your recharge with DishTV. We share your address with the courier. We do not share your details for any other reason. We do not send your information to advertising companies. We do not share your details for marketing reasons.

If the law asks us to give some information because the police or court asks for it then we may have to share. But this only happens for legal reasons. Other than that we do not hand over your personal details to anyone.

Keeping your information safe

We keep your information safe on our systems. Only our staff who handle orders can see your details. The payment page is secure. The connection between your browser and our site is protected. This way your information does not get stolen while you are typing it. Even your order details from past orders stay protected. We keep old orders safe just like new ones.

How long we keep your information

We keep your order records for some time so that we can answer your questions about those orders. If you ask for a receipt after some months we can find it. If you have a complaint about an old order we can check it with the record. If you stop using our site after a long time we remove your details. We do not keep your information on our system forever. Once we see that an order is fully complete and you have no pending question we stop using that information. We clear out old data regularly so that we do not hold on to things we no longer need. This keeps your data safe and lowers any risk of it being misused.

Your privacy choices

You can contact us if you want to know what information we have about you. You can ask us to remove your information from our system. You can ask us to correct a wrong mobile number or wrong address. You can reach us at [email protected] for anything related to your privacy. You can also see your past orders in your account on our website whenever you want. You can also download your order history from your account. If you think we have made a mistake with your data write to us and we will fix it within a reasonable time. We take every request seriously and respond as soon as we can.

Changes to this policy

We may change this privacy policy from time to time. When we change it we update this page. If you use our site after a change it means you accept the new policy. You can always see the latest policy on this page.

Contact us

If you have a question about this privacy policy you can email us at [email protected]. You can also use the contact page on our website. We will answer your question about your privacy.