Dish TV Refund Policy

We are committed to customer satisfaction first. But this is a subscription based prepaid recharge, which does not allow any refund. A refund is possible only with a genuine complaint and valid reasons like cyber fraud or a large amount recharged by mistake. Money deducted but Dish TV recharge failed. Before processing any refund, we investigate the actual cause first.

When can a user ask for a refund?

We cannot accept a refund request after a successful recharge. Since this is a monthly plan based service, no refund can be given once the recharge is done.

But if money has been debited from your bank account and the recharge has failed, you can ask for a refund. We will process it back to the source account.

A user can also ask for a refund when a large amount has been recharged by mistake, like 50000 INR or 1 lakh. In that case the amount will be refunded online after a proper refund request.

Money deducted but recharge failed?

If money was deducted and the recharge failed, the payment gateway will automatically process the refund within 7-15 working days to the source account. If you do not receive the money back within 15 working days, raise a refund request. We will investigate the case and process the refund manually.

If I recharge a wrong VC number, can I get a refund?

If a user recharges a wrong VC number, we do not accept any refund request for that. So before you recharge your Dish TV connection, recheck the VC details carefully, digit by digit. To be clear, a recharge done on a wrong VC number will never be refunded.

Can I get a refund for a duplicate recharge?

No, you will not get a refund for a duplicate recharge. The duplicate amount is adjusted in your next month recharge. If your request is genuine, we may process a refund, otherwise a duplicate recharge is not refundable.

Cyber Fraud or Unauthorized Payment

To report a cyber fraud, we need an FIR copy, the Cyber crime portal acknowledgement number, and your transaction id. This helps us investigate the fraud and report it to our payment gateway partner to hold the payment. After a successful investigation, we refund the amount to the actual source.

Refund request verification

We verify every refund request before processing it. If the cause is genuine, we approve the refund. Otherwise the refund is not processed, and it totally depends on the terms and conditions that apply.

Frequently Asked Questions (FAQ)

How long will it take to process the refund?

Refund takes a minimum of 7-15 working days to reach your account. If the payment failed, it takes 7-15 working days to get back into the source account.

Can I cancel my recharge after a successful payment?

You do not have any option to cancel the recharge after a successful payment. So before any recharge, verify all the details and then recharge the Dish TV connection.

What should I verify before any recharge?

Verify all the details like the VC number, mobile number, email id and the plan before recharging. If any mistake takes place, the refund will not be processed anyhow.

Can I get a refund if I recharge a South India plan?

No. If you recharge a South India plan, you will never get any refund, because a refund is not allowed for these plans. So check the plan carefully before recharging.